MATE

Softambient offers professional ambient scenting devices, ideal for any type of space, and premium essential oils with long-lasting fragrances, designed to transform any room into a unique sensory experience.

Softambient's aroma diffusers operate using advanced nebulization technology, which transforms essential oils into fine particles, evenly dispersed in the air. This method ensures efficient coverage and consistent fragrance throughout the desired space.

Each diffuser is equipped with a programmable system, allowing you to control:

• Automatic scheduling, to set specific time intervals for operation.
• Low essential oil consumption, maximizing the lifespan of the refills.

Our diffusers are silent, easy to maintain, and available in versions for homes, offices, or large commercial spaces, offering customized solutions for every need.

The lifespan of a refill depends on several factors, such as the diffuser's operating schedule and the size of the space being scented. In general, 1 liter of essential oil can last between 1 and 5 months, depending on the intensity setting and frequency of use.

• For smaller spaces that require lower fragrance consumption, the refill can last longer.
• For large commercial spaces, where broader coverage is needed, consumption may be faster.

Softambient diffusers are designed to optimize essential oil consumption, ensuring maximum efficiency and reduced maintenance costs. Additionally, we recommend adjusting the scenting schedule to match the specific needs of your space, extending the refill’s lifespan.

All Softambient products are certified and safe for use in the presence of children and pets. The essential oils used are high-quality, formulated to provide a pleasant and safe experience.

However, we recommend checking for any specific allergies to certain scents or ingredients. If there are known sensitivities to particular fragrances, it is best to test the product in a small space before extended use.

Additionally, we do not recommend or encourage the oral consumption of essential oils for treating any illnesses or conditions. Our products are intended exclusively for ambient scenting and external use.

Softambient prioritizes safety and comfort, offering family-friendly solutions for a delightful scenting experience.

Cleaning your aroma diffuser is essential to ensure optimal performance and prevent residue buildup. Follow these simple steps for effective maintenance:

1. Turn off and unplug the diffuser – Make sure the device is disconnected before cleaning.
2. Empty the refill – Remove the oil refill and store it in a safe place if it still contains product.
3. Clean the interior with 96º food-grade alcohol – Pour a few drops of alcohol into the diffuser reservoir and run it for 5-10 minutes. This helps dissolve oil residues.
4. Wipe down the components – Use a soft cloth or clean tissue to wipe away any remaining residue inside the device.
5. Clean the exterior – Wipe the diffuser’s outer casing with a damp cloth, avoiding excessive moisture.
6. Reassemble and refill – Once all components are dry, reassemble the diffuser and insert a new refill.

Recommendation:

Clean your diffuser once a month or whenever you change the fragrance to maintain efficiency and prevent scent mixing.

Yes! Softambient offers the opportunity to purchase products for resale, making us the ideal partner for those looking to enter the ambient scenting market. We collaborate with entrepreneurs, distributors, and businesses that want to expand their portfolio with premium products, known for their quality and effectiveness.

Benefits of partnering with Softambient:

• Competitive prices and bulk discounts – Enjoy personalized offers based on order volumes.
• Premium and certified products – Our professional diffusers and high-quality essential oils guarantee customer satisfaction.
• Dedicated partner support – We provide expert consultation to help you choose the right products and develop effective sales strategies.
• Access to a wide product range – From professional diffusers and home air fresheners to refills and essential oils, you’ll find diverse options to meet various customer needs.

If you’re interested in becoming a Softambient partner and reselling our products, feel free to contact us via the form on our website or by phone. Our team will provide all the details and support needed for a successful collaboration!

Delivery costs are calculated at the time of placing the order, based on the number of products and their total weight. The exact shipping details and costs will be displayed before completing your order, so you’ll know exactly how much you will pay.

Yes, all Softambient products come with a 12-month legal warranty, in accordance with current regulations.

For more details about the warranty conditions, feel free to contact us directly.

You can return a product as long as the following conditions are met:

• We only accept returns for unused devices that are in their original packaging and undamaged.
• We do not accept returns for used devices or those showing signs of wear.
• Essential oils cannot be returned for safety and hygiene reasons.

Before initiating a return, please contact us to receive the necessary instructions.

Yes! We offer the option to purchase a complete sample set of essential oils. These samples are specially designed for smelling and testing, helping you choose your preferred fragrance before placing a larger order.

Please note that samples are not intended for use in diffusers, as the quantity is very small.

Softambient products stand out due to:

• Premium-quality essential oils, ensuring long-lasting fragrances with consistent intensity.
• Advanced technology in professional diffusers, ideal for any type of space.
• Carefully selected and certified scents, designed for a unique olfactory experience.
• Customized solutions, tailored to customer needs—whether for homes or businesses.
• A focus on sustainability, with efficient and eco-friendly products.

Yes! Softambient’s professional diffusers are perfect for large spaces, such as hotels, event halls, showrooms, and other commercial locations. They are designed to evenly disperse fragrance over extensive areas and come with programmable options to tailor the scent to the specific needs of each space.

Contact us for personalized recommendations on the best solution for your space!

Softambient offers custom fragrance creation to help businesses establish a unique and memorable identity through scent. Here’s how the process works:

1. Consultation – We discuss your brand’s identity, target audience, and the ambiance you want to create.
2. Fragrance Selection – Our experts help you choose the right scent profile based on your preferences and business type.
3. Custom Formulation – We develop a bespoke fragrance blend tailored to your brand.
4. Testing & Adjustments – You receive samples for testing, and we refine the scent based on your feedback.
5. Implementation – Once finalized, we provide the fragrance in the desired format, whether for diffusers, sprays, or other scenting solutions.

A signature scent can enhance customer experience, increase brand recognition, and create a lasting emotional connection with your visitors.

Contact us to start creating your personalized fragrance!

The estimated delivery time is between 1 and 5 business days, depending on the courier service selected and the recipient's location.

For special orders, the delivery time may vary, and our team will inform you of any potential delays.

For more details or any questions about delivery, feel free to contact us!

We want every customer to be fully satisfied with our products. If for any reason you wish to return a product, please follow these conditions:

• Returns are accepted within 30 days of receiving your order.
• The returned product must be unused and show no signs of wear.
• The original packaging must be intact, with no damage or signs of use.
• Return shipping costs are covered by the customer, except in cases where the product has a manufacturing defect.

To initiate a return, please contact us at office@softambient.com. Once the product is verified for compliance, your refund will be processed within 15 days to the original payment method.

Thank you for your trust!

🚚 We deliver across the European Union!

Softambient offers shipping services to all EU member countries, so you can enjoy our products wherever you are in Europe.

❌ Currently, we do not ship outside the European Union.
If your delivery address is in a non-EU country, unfortunately, we are unable to process your order.

For more details about shipping and rates, please visit our shipping page or contact us. We're here to help! ✨