Veelgestelde Vragen
Welke verzendmethoden zijn beschikbaar?
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How do I choose the right diffuser for my space?
When selecting the right diffuser for your space, it’s essential to consider the size of the area in square meters, the ceiling height, and how air flows through the room.
We offer a range of models suited for both small rooms and large, professional settings. Our professional-grade diffusers can scent areas up to 1,400 m² and are designed to connect directly to your HVAC system. This makes them ideal for spaces with high ceilings and ensures even scent coverage throughout the area.
For spaces up to 370 m², we recommend our standalone diffusers. Their placement plays an important role in efficiency, as it helps the fragrance follow the room’s natural airflow. All of our diffusers have adjustable intensity levels, so you can easily customize the scent output to your preferences.
Hoe lang duurt het voordat ik mijn pakket ontvang?
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Verzenden jullie internationaal?
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Welke betaalmethoden worden geaccepteerd?
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Is online kopen veilig?
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Can I purchase products for resale?
Yes! Softambient offers the opportunity to purchase products for resale, making us the ideal partner for those looking to enter the ambient scenting market. We collaborate with entrepreneurs, distributors, and businesses that want to expand their portfolio with premium products, known for their quality and effectiveness.
Benefits of partnering with Softambient:
- Competitive prices and bulk discounts – Enjoy personalized offers based on order volumes.
- Premium and certified products – Our professional diffusers and high-quality essential oils guarantee customer satisfaction.
- Dedicated partner support – We provide expert consultation to help you choose the right products and develop effective sales strategies.
- Access to a wide product range – From professional diffusers and home air fresheners to refills and essential oils, you’ll find diverse options to meet various customer needs.
If you’re interested in becoming a Softambient partner and reselling our products, feel free to contact us via the form on our website or by phone. Our team will provide all the details and support needed for a successful collaboration!
What are the delivery costs?
Delivery costs are calculated at the time of placing the order, based on the number of products and their total weight. The exact shipping details and costs will be displayed before completing your order, so you’ll know exactly how much you will pay.
Do you offer a warranty for purchased products?
Yes, all Softambient products come with a 12-month legal warranty, in accordance with current regulations.
For more details about the warranty conditions, feel free to contact us directly.
Do you offer an extended warranty for ambient scenting products?
Yes, we offer an optional extended warranty service for certain ambient scenting products. This covers potential technical malfunctions of diffusers or scenting devices for a longer period than the standard warranty. Details about conditions and pricing are available on each eligible product page.
How can I return a product?
You can return a product as long as the following conditions are met:
- We only accept returns for unused devices that are in their original packaging and undamaged.
- We do not accept returns for used devices or those showing signs of wear.
- Essential oils cannot be returned for safety and hygiene reasons.
Before initiating a return, please contact us to receive the necessary instructions.
Can I try the fragrance before purchasing?
Yes! We offer the option to purchase a complete sample set of essential oils. These samples are specially designed for smelling and testing, helping you choose your preferred fragrance before placing a larger order.
Please note that samples are not intended for use in diffusers, as the quantity is very small.
What sets Softambient products apart from other brands?
Softambient products stand out due to:
- Premium-quality essential oils, ensuring long-lasting fragrances with consistent intensity.
- Advanced technology in professional diffusers, ideal for any type of space.
- Carefully selected and certified scents, designed for a unique olfactory experience.
- Customized solutions, tailored to customer needs—whether for homes or businesses.
- A focus on sustainability, with efficient and eco-friendly products.
How can I create a custom fragrance for my business?
Softambient offers custom fragrance creation to help businesses establish a unique and memorable identity through scent. Here’s how the process works:
- Consultation – We discuss your brand’s identity, target audience, and the ambiance you want to create.
- Fragrance Selection – Our experts help you choose the right scent profile based on your preferences and business type.
- Custom Formulation – We develop a bespoke fragrance blend tailored to your brand.
- Testing & Adjustments – You receive samples for testing, and we refine the scent based on your feedback.
- Implementation – Once finalized, we provide the fragrance in the desired format, whether for diffusers, sprays, or other scenting solutions.
A signature scent can enhance customer experience, increase brand recognition, and create a lasting emotional connection with your visitors.
Contact us to start creating your personalized fragrance!
How long does delivery take?
The estimated delivery time is between 1 and 5 business days, depending on the courier service selected and the recipient's location.
For special orders, the delivery time may vary, and our team will inform you of any potential delays.
For more details or any questions about delivery, feel free to contact us!
International Shipping – Softambient
🚚 We deliver across the European Union!
Softambient offers shipping services to all EU member countries, so you can enjoy our products wherever you are in Europe.
❌ Currently, we do not ship outside the European Union.
If your delivery address is in a non-EU country, unfortunately, we are unable to process your order.
For more details about shipping and rates, please visit our shipping page or contact us. We're here to help! ✨
Where should I place my diffuser for the best results?
Proper diffuser placement is key to achieving consistent and pleasant scent distribution throughout your space.
To maximize effectiveness, position the diffuser in a location that follows the natural airflow of the room. Avoid placing it near air return vents, exhaust systems, fans, windows, or doorways, as the fragrance may be quickly pulled out of the area. Make sure there is at least 1 meter of space above the device so that nothing obstructs the airflow around it.
We recommend experimenting with different placements and intensity settings to find the most effective setup for your environment.
Return Policy – Softambient
We want every customer to be fully satisfied with our products. If for any reason you wish to return a product, please follow these conditions:
- Returns are accepted within 30 days of receiving your order.
- The returned product must be unused and show no signs of wear.
- The original packaging must be intact, with no damage or signs of use.
- Return shipping costs are covered by the customer, except in cases where the product has a manufacturing defect.
To initiate a return, please contact us at office@softambient.com. Once the product is verified for compliance, your refund will be processed within 15 days to the original payment method.
Thank you for your trust!